Terms of Service

These Terms of Service ("Terms") constitute a binding legal agreement between you ("you" or "User") and Mindrocket Systems LLC, a California limited liability company doing business as Primed ("Primed," "we," "us," or "our"), governing your access to and use of the website located at primed.today, the Primed application, and all related products and services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking any button signifying acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you may not access or use the Service.

1. Eligibility

You must be at least eighteen (18) years of age and legally capable of entering into a binding contract under the laws of your jurisdiction to access or use the Service. By using the Service, you represent and warrant that you meet these requirements. If you access the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

2. Accounts

To access certain features of the Service, you must register for an account. You agree to (i) provide accurate, current, and complete information; (ii) maintain and promptly update your account information; (iii) maintain the security and confidentiality of your password; and (iv) accept responsibility for all activities that occur under your account.

You agree to notify Primed immediately at support@primed.today of any unauthorized use of your account or any other security breach. Primed is not liable for any loss or damage arising from your failure to comply with this Section.

3. Subscriptions, Free Trial, and Billing

3.1 Subscription Plans

Certain features of the Service are available only to Users who maintain an active paid subscription. Pricing, features, and billing intervals are presented at the point of purchase and may be updated from time to time.

3.2 Free Trial

Primed may, in its discretion, offer a free trial period during which Users may access paid features without charge. The duration and terms of any free trial will be presented at signup. Unless cancelled prior to the conclusion of the free trial, your subscription will automatically convert to a paid subscription at the then-current rate.

3.3 Authorization and Recurring Charges

By initiating a paid subscription, you authorize Primed and its payment processor, Stripe, Inc., to charge your payment method on a recurring basis (monthly or annual, as selected) until you cancel. Charges will continue automatically at the start of each subscription period.

3.4 Price Changes

Primed may change subscription prices upon at least thirty (30) days' advance notice by email. Continued use of the Service following the effective date of any price change constitutes acceptance of the new pricing. If you do not agree, you may cancel your subscription before the effective date.

3.5 Cancellation

You may cancel your subscription at any time through your account settings or by emailing support@primed.today. Cancellation takes effect at the end of the then-current billing period. You will retain access to paid features through the remainder of that period.

3.6 Refunds

Refund eligibility is governed by our Refund Policy, which is incorporated by reference.

4. License Grant and User Content

4.1 License to You

Subject to your compliance with these Terms, Primed grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business use as a real estate professional. All rights not expressly granted are reserved.

4.2 Your Content

"User Content" means any text, prompts, custom scenarios, audio, or other material you submit to or generate through the Service. You retain ownership of your User Content. By submitting User Content, you grant Primed a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, modify, and otherwise process such User Content solely as necessary to operate, maintain, and improve the Service.

4.3 Primed Content

All scenarios, briefings, talking points, scripts, copy, code, designs, trademarks, and other material made available through the Service that are not User Content (collectively, "Primed Content") are owned by Primed or its licensors and are protected by United States and international intellectual-property laws. You may not copy, reproduce, modify, distribute, sell, or create derivative works from Primed Content except as expressly permitted by these Terms.

5. AI-Generated Content

Portions of the Service, including custom scenario generation and voice practice, are powered by third-party large-language and voice-synthesis models operated by Anthropic, PBC and ElevenLabs, Inc. You acknowledge and agree that:

• AI-generated content may contain inaccuracies, errors, or content that is incomplete, outdated, or inappropriate for your specific situation;
• AI-generated content does not constitute legal, financial, tax, real-estate brokerage, or professional advice of any kind;
• You are solely responsible for reviewing, verifying, and exercising independent professional judgment before relying on or acting upon any AI-generated content;
• Primed does not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content.

Additional terms governing AI-generated content and its use in real estate practice are set forth in our Disclaimer.

6. Acceptable Use

You agree not to:

• use the Service in violation of any applicable law, regulation, or third-party right;
• access the Service through automated means, scrape, harvest, or systematically copy any content from the Service except by means provided by Primed;
• reverse-engineer, decompile, disassemble, or attempt to derive source code or underlying ideas of the Service;
• circumvent, disable, or interfere with security or access-control features;
• use the Service to transmit any unlawful, harassing, defamatory, fraudulent, obscene, or otherwise objectionable material;
• impersonate any person or misrepresent your affiliation;
• resell, sublicense, or commercially exploit the Service or any portion thereof except as expressly permitted in writing by Primed;
• use the Service to develop or train any competing product or model.

7. Third-Party Services

The Service relies on third-party providers, including without limitation Render Services, Inc., Stripe, Inc., Resend Holdings, Inc., Kit, Inc. (ConvertKit), Anthropic, PBC, and ElevenLabs, Inc. Your use of features provided by such third parties may be subject to their respective terms and privacy policies. Primed is not responsible for third-party services beyond our control.

8. No Real Estate Brokerage Relationship

Primed is a software-as-a-service product. Primed is not a licensed real estate broker, salesperson, attorney, financial adviser, or tax professional, and is not affiliated with the National Association of REALTORS®, any multiple-listing service, or any state real estate commission. Nothing in the Service creates a brokerage, agency, or advisory relationship between you and Primed. You are solely responsible for compliance with the laws, regulations, brokerage policies, and professional codes of conduct applicable to your real estate practice.

9. Disclaimers

The Service and all content therein are provided "as is" and "as available," without warranty of any kind, express or implied. To the maximum extent permitted by law, Primed disclaims all warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

Without limiting the foregoing, Primed makes no warranty that (i) the Service will meet your requirements; (ii) the Service will be uninterrupted, timely, secure, or error-free; (iii) the results obtained from use of the Service will be accurate or reliable; or (iv) any errors in the Service will be corrected.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Primed, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service, regardless of the legal theory and whether or not Primed has been advised of the possibility of such damages.

In no event will Primed's aggregate liability arising out of or in connection with these Terms or the Service exceed the greater of (i) the total amounts paid by you to Primed during the twelve (12) months immediately preceding the event giving rise to liability, or (ii) one hundred U.S. dollars ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Primed and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (i) your use of the Service; (ii) your User Content; (iii) your violation of these Terms; or (iv) your violation of any law or third-party right.

12. Termination

Primed may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to access the Service will cease, and provisions that by their nature should survive termination (including without limitation Sections 4.3, 5, 9, 10, 11, 14, and 15) will survive.

You may terminate your account at any time by following the cancellation procedures described in Section 3.5 or by contacting support@primed.today.

13. Modifications to the Service and These Terms

Primed reserves the right to modify, suspend, or discontinue any portion of the Service at any time, with or without notice. Primed may also amend these Terms from time to time. Material amendments will be communicated by email to registered Users (where we have an email address on file) or by prominent notice on the Service prior to taking effect. Continued use of the Service after the effective date of amended Terms constitutes acceptance of those amendments.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Venue

Subject to Section 14.3, any judicial proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Ventura County, California, and you irrevocably consent to the personal jurisdiction of such courts.

14.3 Informal Dispute Resolution

Before initiating any formal proceeding, you agree to first contact Primed at support@primed.today with a written description of the dispute and to attempt in good faith to resolve the matter informally for at least thirty (30) days.

15. Miscellaneous

• Entire Agreement. These Terms, together with the Privacy Policy, Disclaimer, and Refund Policy, constitute the entire agreement between you and Primed with respect to the Service and supersede all prior or contemporaneous understandings.
• Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver. The failure of Primed to enforce any right or provision will not be deemed a waiver of such right or provision.
• Assignment. You may not assign or transfer these Terms without Primed's prior written consent. Primed may assign these Terms freely.
• No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship.
• Notices. Notices to Primed must be sent to the address in Section 16. Notices to you may be sent to the email address associated with your account.

16. Contact

For questions regarding these Terms, contact:

Mindrocket Systems LLC d/b/a Primed
Attn: Legal
3645 Thousand Oaks Boulevard, Suite #2007
Thousand Oaks, California 91362
United States
Email: legal@primed.today